Customer Care Instructions
Bolton Creations takes pride in making quality personalised products for you to enjoy, however the sustainability of the product is dependent on its care.
DO NOT put any Cups, Glasses, Mugs, Bottles in the dishwasher. They are to be hand-washed only with warm soapy water.
DO NOT tumble dry any personalised robes, shirts or garments.
to Iron, turn inside out and do not directly put heat onto the designs.
Most designs will melt off when exposed to too much heat, to be on the safer side of things and prevent any kind of peeling, please follow these care instructions.
Because items at Bolton Creations are customary to each customer, we cannot provide a refund unless we have made a mistake in creating the product.
If a product is broken in delivery, we will send off a brand new product free of charge.
If there is an error made by the company, Bolton Creations will send a new product free of charge.
If the customer has made the error prior to delivery and has not expressed something needing to be fixed, we cannot take responsibility for the product being incorrect.
It is not our responsibility if the product has mistreated by the customer or hasn’t followed the care instructions (listed on every product page and in our policies) which leads to the product becoming damaged in any way. A refund will not be issued if this is the case and Bolton Creations is not liable to resend the product to replace the mistreated one.
Bolton Creations is only able to create custom items that are not copyrighted by any other company. For the protection of the company we will not be able to produce items from Disney due to their copy right laws and other companies with similar laws. For more information please send us a message.
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